Plumbers and HVAC technicians are always on the road, travelling to and from commercial or residential work sites. Whether they are performing an installation, regular maintenance or an urgent repair, they need to communicate effectively with customers and their dispatcher. This communication — work order status, route location or contract term fulfillment — is essential for customer satisfaction, as well as for smooth-running operations.
The Praxedo field service management solution meets the needs of plumbing and HVAC businesses. Using its web interface, dispatchers can optimize technician schedules. At the same time, technicians can use the mobile app online or offline throughout their workday. For their part, managers can get a real-time consolidated view of the entire field service business anytime, anywhere. Praxedo also makes it easy to communicate with end customers using email or text notifications so the manager can focus on high-value customer relationships.
The Praxedo field service software enables plumbing and HVAC service providers to increase technician productivity, respond more quickly to service calls and improve overall customer satisfaction.
Key features and benefits include: